1. Scope
This policy governs refunds and cancellations for services rendered under digital marketing, IT development, SEO, UI/UX, and other digital solutions.
2. Cancellation Conditions
- Clients can cancel a service within 48 hours of payment, only if work hasn’t commenced.
- Long-term or retainer services require a 7-day prior notice before the next billing cycle.
3. Refund Criteria
Refunds will be issued under the following conditions:
- Service was not initiated within the agreed-upon time frame.
- The project is canceled before significant work or resource allocation.
- Technical fault or non-performance due to our failure.
4. Non-Refundable Situations
- Any service where milestone work has already been delivered.
- Paid media/ad spend once initiated on platforms (Google, Meta, etc.).
- Domain, hosting, or third-party software costs.
- Design, consulting, or strategy sessions once delivered.
5. Dispute Resolution
All disputes will be resolved in accordance with the Consumer Protection (E-commerce) Rules, 2020, and the Indian Arbitration Act, if applicable.
6. Refund Request Procedure
Email [info@estreet.in] with:
- Transaction details
- Service purchased
Reason for refund
Processing time: 5–10 working day